Frequently asked questions

Ordering, packing, payment, shipping and documentation — the questions exporters actually ask us.

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The questions buyers actually send us

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MOQ depends on product and packing. Reefer container loads are typically 18–26 metric tonnes, and we can quote part-container or palletised quantities on request. Send us the product, packing and destination and we will confirm what is viable for the current season.

To your specification: waxed and ventilated cartons, punnets, clamshells, mesh bags, and open-top or ventilated crates for bulk. Private-label printing and barcoding are available on qualifying volumes.

Our farms are accredited to GLOBALG.A.P. and ISO 9001, and both packhouses — citrus and soft fruit — are BRC-food certificated, with HACCP-based food-safety plans through the process. Every shipment carries a phytosanitary certificate issued by the relevant Egyptian authority. Current certificates are shared on request.

Refrigerated sea freight to Europe typically takes 10–16 days, to the Gulf 7–12 days, and to East Asia 20–28 days. Air freight is available for high-value or short-lead-time lots. We quote the realistic transit time for your port.

Standard terms are an advance against a proforma invoice, with the balance arranged before vessel cutoff. Irrevocable letter of credit at sight is accepted for larger contracts. Terms are agreed in writing before any goods are committed.

Commercial invoice, packing list, phytosanitary certificate, certificate of origin, bill of lading, and any certificates your customs authority requires — typically a certificate of free sale or a residue analysis report. Tell us the destination up front and we prepare the exact set.

Product is pre-cooled within hours of harvest, held in cold rooms at crop-specific temperature and humidity, and loaded into pre-cooled reefer containers. Temperature is logged, and data loggers can be fitted per container on request.

Check our seasonality calendar for the crop-by-crop window. Because Egyptian seasons shift with weather, ask us for current availability before making firm plans — we will tell you straight if a crop is early, late or finished.

Yes, on qualifying volumes. We can print your own cartons, punnets and labels, and apply EAN or importer codes to the pack. Send artwork or your existing artwork reference with your enquiry.

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